Returns & Refunds

Refunds

You may return the goods in an unworn, perfect condition as received within 28 days of purchase.

A refund will be processed for the purchase price within five working days. Postage return costs are the customer's responsibility.

Items bought online, collected, and returned to our shop will be refunded online, not at the Shop.

Returns

To make a return, please complete the enclosed returns note and place the unworn, perfect-condition goods in the original packaging, including the shoe box and paper tissue.

Attach a label to the parcel clearly showing the address below. We recommend using a tracked service as we will not be liable for goods lost in transit. Alternatively, we are happy to accept web sale returns in person at our Woodbridge Shop, and our web team will process the refund (less postage costs) within five working days. 

If you believe an item is faulty, please contact David at ivesshoes@gmail.com with details and photos of the issue before returning the goods. We will email you a pre-paid postal label if necessary. We only accept returns using this method.

Please note that the above returns policy is valid for online purchases only.

Returns address

John Ives Footwear
29 Thoroughfare
Woodbridge
Suffolk
IP12 1AA

Once your goods are received, a full refund will be processed for the cost of your goods. Please note if goods are returned in a condition we deem unsuitable for re-sale, we reserve the right to impose an appropriate charge.

Should you have any problems or enquiries, please do not hesitate to contact David at ivesshoes@gmail.com or 01394 386393 between the hours of 10.00 to 17.00, Monday to Saturday.