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Delivery Policy
Delivery - Tracked 48 Hours with Signature
We offer free UK delivery on most items. You will be notified at checkout if a postage charge is required.
We use Royal Mail's Tracked 48 Signature Required service. This service aims to deliver your order within 2 days, track its delivery, and notify you via text/email (if supplied). Your order will require a signature upon delivery to the designated address.
We aim to dispatch all orders within two working days* via Royal Mail. Orders placed after 14:00 on a Friday will be dispatched the following Monday.
We currently deliver to mainland UK only. Unfortunately, we cannot deliver to addresses in Ireland, the UK Highlands, the Offshore Islands, or the Channel Islands.
Special Delivery Guaranteed Next Day by 1.00 pm
If you require a faster service, we can offer you Royal Mail Special Next Day Delivery for a charge of £10*. The order has to be placed Monday to Thursday by 2.00 pm. If you want Saturday delivery, we need to receive your order by Friday 2.00 pm. This will cost £17.00* - Photo & Signature on delivery.
*Maximum of up to two pairs of shoes/short boots.
Delivery - Tracked 48 Hours Safe Place
Certain items, including Crocs & Sale footwear, are still sent free by Royal Mail tracked 48; which aims to deliver within two days, order will be tracked and notifications sent by email & SMS (if supplied at place of order); the difference with this service is that your order will be placed in a Safe Place chosen by you at the Add Order Note section (bottom left) after adding to basket or at the post persons descretion.
Missed Delivery
If no one is available to receive your parcel, the courier may:
- Leave your parcel in a nominated safe place (where authorised).
- Deliver to a neighbour.
- Leave instructions for rearranging delivery or collection.
Please refer to the courier's tracking information for the latest updates.
Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email containing your tracking details.
Questions
If you have any questions regarding expedited delivery, please contact us before placing your order. Our team will be happy to help.
Exchange
If you require an exchange, please re-order the correct size. We will refund your return, less postage costs, once we receive it.
*Working day is defined as Monday to Friday.