Our contact details

Name: Ives Footwear

Address: 29 The Thoroughfare, Woodbridge. Suffolk. IP12 1AA

Phone Number: 01394 386393

E-mail: ivesshoes@gmail.com

The type of personal information we collect

We currently collect and process the following information:

Identity data: Your title, forename, and surname.

Contact data: Your billing address, delivery address, email address and telephone numbers.

Financial data: Your bank account and/or payment card details.

Transaction data: Details about payments and purchases made by you.

Technical data: This may include your web browser, IP address, time zone, web pages viewed, products viewed, websites or search terms that referred you to our site, and information about how you interact with our site.

Marketing data: Your preferences to receive marketing communications from our third parties and us.

How we get your personal information and why we collect it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• Contractual and sales
• Marketing
• Website improvement

We use the information that you have given us to:

• Register you as a new customer.
• Process and fulfil your order, including management of payment owed.
• Maintain accurate customer information regarding your purchase history, e.g., when processing refunds.
• Communicate information about our latest goods, special offers, competitions, and prize draws (if you have chosen to opt-in).
• Listen to your feedback so that we can improve our services to you.
• Administer and protect our business and website to protect against fraud.
• Understand the effectiveness of our website and how your customer experience could be improved.
• Understand the effectiveness of our marketing in developing our business and informing our marketing strategy.

We may share this information with partners and third parties as follows:

• Financial partners who manage payment gateways on our behalf.
• IT partners who manage and support our IT systems, including our website.
• Marketing partners who deliver relevant content and advertisements to you.
• Data analytic partners to keep our site updated and relevant and to inform our marketing strategy.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

a) Your consent

We may ask for your consent to use your data. If we do so, we will clarify that we are asking for your consent, as this is the legal basis we intend to rely on for using your data in that instance. We will ensure that you know why we are asking for your consent and how we will use your data so that you can make informed decisions as to whether to consent or not. We will only ask for your consent where necessary. If you do not provide us with your consent when we request it, we will not use your data for the purpose to which the requested consent relates, and we will not rely on any other legal basis to do so. When we ask for your consent, we will do so by:

• asking you on our website or via a form in our retail store.
• asking you verbally over the telephone.

When you give us your consent, we will record this.

If you withdraw your consent, you can do so at any time via your online customer account or by contacting our office on 07598 492711.

b) We have a contractual obligation

We will use your data where necessary to perform a contract between you and us as a customer or supplier. This is a separate legal basis which applies when you buy something from us or when we buy something from you.

c) We have a legitimate interest

Our legitimate interest in using your data is so that we can:

• Fulfil our obligations to you as a customer or supplier;
• Provide you with information about goods and services that we, or selected third parties, feel may be of interest to you;
• Provide you with a personalised and functional experience both online and offline, and
• Operate our administration services effectively.

Our legitimate interest is, therefore, our commercial interest. However, it is also in your interest as using your data allows us to provide a more effective and efficient service to our customers and suppliers. We use your data in a way that has a minimal impact on your rights and only in ways that you would reasonably expect, considering the nature of our goods and services.

You have no statutory obligation to provide us with your personal data. However, with personal data, we can carry out our obligations arising from any contracts entered into between you and us.

How we store your personal information

We have put in place appropriate security measures to prevent your data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your data to those employees, agents, contractors and other third parties who have a legitimate business need to know such data. They will only process your data on our instructions, and they are subject to a duty of confidentiality. We have established procedures to deal with any suspected personal data breach. We will notify you and any applicable regulator of a breach where we are legally required to do so.

Your personal information is securely stored in one or more of the following IT systems:

• Our electronic point of sale system
• Our website
• Our customer relationship management system
• Our financial system

We will only retain your data for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting or reporting requirements. By law, we have to keep basic information about our customers, including contact, identity, financial and transaction data, for six years for tax purposes. In some circumstances, you can ask us to delete your data. We may anonymise your data (so that it can no longer be associated with you) for research or statistical purposes in which, can we may use this information indefinitely without further notice to you.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think needs to be completed.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights, but we may charge a fee if your request is unfounded, repetitive or excessive. We may need to request specific information to confirm your identity and ensure your right to access your data. This is a security measure to ensure that personal data is not disclosed to anyone with no right to receive it. If you make a request, we have one month to respond to you unless the request is very complex, in which case we will keep you notified and updated on the progress.

If you wish to make a request, please get in touch with us by email at ivesshoes@gmail.com or in writing to John Ives Footwear, 29 The Thoroughfare, Woodbridge. Suffolk. IP12 1AA.

COOKIE POLICY

What are Cookies?

A cookie is a small amount of information downloaded to your computer or device when you visit certain websites. Our website uses several cookies, including strictly necessary, performance, advertising, and social media or content cookies. Cookies improve your browsing experience by allowing the website to remember your actions and preferences. This means you don’t have to re-enter this information when you return to the site or browse from page to page. Cookies also provide information on how people use the website, for instance, whether it’s their first time visiting or if they are frequent visitors.

How do we use cookies?

We use cookies to track your use of our website. This enables us to understand how you use the site and helps us develop and improve our website and determine what products you want.

Cookies may be:

Session cookies - these are stored on your device during the web session and are automatically deleted when you close your browser.

Persistent cookies - these are stored on your device and remain in place. The cookie can be read by the website when you revisit the website.

Cookies can be categorised as follows:

Strictly necessary cookies: These are essential to enable you to use our website effectively, e.g. to purchase a product. Without these cookies, the services on our website cannot be provided.

Performance Cookies: These enable us to monitor and improve the performance of our website. For example, these enable us to count the number of visitors and see how visitors move around our website.

Functionality Cookies: These allow our website to recognise you when you return to our website. This enables us to personalise our content for you and remember your preferences.

Targeting Cookies: These cookies record your visit to our website, the pages you have visited and the links you have followed. We use this information to make our website and advertising more relevant to your interests. We may also share this information with third parties for this purpose.

Blocking Cookies

The first time you visit our website, we confirm your permission to set cookies to provide our services. If you do not wish to allow cookies to be used, you can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, you may not be able to access all or parts of our website or use the services that we provide.

Further information about cookies necessary for our website can be found here:

https://www.shopify.com/uk/legal/cookies

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us by emailing ivesshoes@gmail.com or writing to us at Ives Footwear, 29 The Thoroughfare, Woodbridge. Suffolk. IP12 1AA.

You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s address: